When you make your reservation you shall provide your name, home address, arrival and departure date, and payment method. The reservation is binding for the hotel when it has been confirmed verbally, in writing, or by e-mail, and when you have received a booking number. As a prerequisite to ensure that the reservation is binding, the hotel has a right to apply certain rules as terms for the reservation, for example a contractual booking fee, or certifying the reservation with a credit card.

The check-in to the hotel begins at 15:00 (3 p.m.), check-out and vacating the room must happen at 11:00 (11 a.m.) on the day of departure, at the latest. Check-in and check-out hours can vary in some cases, if this has been agreed upon and confirmed by both parties before the start of the hotel stay.

In case, for some reason, a booked room is not available at the time of the agreed-upon check-in even though a confirmation has been received, the hotel is required to organize a stay for the customer with no extra charge, which as far as possible lives up to the hotel’s standards.

Cancellations must be done at 15:00 (3 p.m.) on the day before arrival at the latest, meaning 24 hours before the agreed-upon arrival, unless other terms have been decided upon beforehand. If you fail to arrive without cancelling your stay, the hotel has a right to charge you for the first night of your stay including taxes and other possible additional services which have been agreed upon when making the reservation. Departure before the agreed-upon time may also bring changes to the total price of the stay. In case, for some reason, a booked room is not available at the time of the agreed-upon check-in even though a confirmation has been received, the hotel is required to organize a stay for the customer with no extra charge, which as far as possible lives up to the hotel’s standards.

We accept the most commonly used payment cards. The hotel is, however, not required to accept foreign currency, coupons, or checks unless this has been agreed upon prior to arrival. If the room has not been paid for in advance the stay shall be paid for by card or cash as you arrive to the hotel. The hotel has a right to take a booking fee out of your credit card in case this has been agreed upon beforehand. The rate is decided by the hotel, and will be subtracted from the final bill.

We follow good practice at the hotel, and respect its rules of conduct. If you break these rules, you may be removed from the hotel premises immediately. In this case you will still be charged for your entire stay and all possible additional services. You may not ask for a return on these charges.

You can ask the hotel to store possible valuables. In case you leave exceptionally valuable items in the hands of the hotel, the hotel must be informed about it beforehand, and the hotel always has the right to refuse storing such items. You bear personal responsibility for your luggage if it has not been accepted by the hotel for storage. The hotel is not responsible for vehicles and items which are kept on the parking lot beside the hotel.

As a hotel guest you are responsible for damage caused intentionally or because of carelessness (smoking in your room, for example), and which you, your guest, or your pet have caused to the room, other spaces or areas, furniture, inventory, or the possessions of other guests.